Urban Hawks’ commitment to providing a best-in-class service to our customers is reflected by the business achieving coveted TrustMark status.

As one of the UK’s leading providers of pest control, bird deterrent, and fumigation treatments, this endorsement isn’t given to everybody in the sector.

But what exactly is TrustMark certification, and what does it mean for all of our customers?

What is a TrustMark Certificate?

TrustMark is the UK’s only government-endorsed quality assurance scheme for work carried out in (and around) homes. Its website allows consumers to easily find trustworthy tradespeople located in their area.

TrustMark certification represents trust and protection for consumers across the UK because it requires businesses to undergo rigorous assessments and quality checks to ensure they meet the required standards within their industry.

In turn, it allows companies to demonstrate their commitment to high-quality work, skills, and services to provide prospective clients with peace of mind.

As a newly-certified business, we are proud that our TrustMark licence, provided by the British Pest Control Association (BPCA), reinforces our commitment to providing safe and compliant pest control services.

How Does TrustMark Work?

Our team was required to meet stringent criteria, established by an independent panel, to earn the Trustmark certification.

This process involved Urban Hawks being assessed on its technical ability within our chosen field, our customer service, compliance with UK health and safety standards, and our overall conduct in the pest control sector.

Now that we have been vetted and approved, TrustMark will continue to monitor our performance to ensure those high standards don’t slip.

As part of the process, TrustMark acts as an ombudsman, allowing customers with concerns to contact them with any complaints, which they can mediate and resolve as an independent third party.

By choosing a TrustMark-approved provider, clients can rest easy knowing they are dealing with a professional and transparent business that strives to comply with rigorous industry standards and is subject to continuous oversight from a government-endorsed scheme.

Why Should You Choose a TrustMark-Approved Service Provider?

TrustMark-approved providers ensure consumers receive an added layer of protection on every job with a minimum two-year guarantee for all works carried out in and around the home, including product warranties and workmanship.

Each provider is required to adhere to codes of practice as part of the Customer Charter and the Code of Conduct that safeguard consumer rights throughout the UK.

Customers will always have access to a trusted complaints process if any issues arise before, during, or after receiving a service.

In many industries across the UK, including fumigation and pest control, providers must follow strict health and safety regulations to protect the public.

With TrustMark certification, as a consumer you can be confident you’re hiring industry professionals who make an effort to follow established and transparent business practices.

In a world where quality and reliability are paramount, choosing a supplier with TrustMark status represents an investment in your home or business premises.

Urban Hawks’ Commitment to Quality and Safety

For the past quarter-century, Urban Hawks has always been committed to high-quality and safe practices, and achieving TrustMark status proves as much.

We’ve always believed that protecting your property from pest birds and providing fumigation treatments is not just about offering a quick fix but rather it’s about delivering a safe, humane, and environment-conscious solution that works in the long term.

Consequently, our team regularly undergoes training and development to stay ahead of industry standards as part of our ongoing commitment to offering the best possible service.

Before actioning a procedure, we always conduct a thorough site risk assessment and commit to transparent communication with our clients to ensure the best outcome.

We also heavily invest in the safety and wellbeing of our team and clients, ensuring our practices comply with all laws and industry regulations.

As a result, we are proud to offer safe and ethical falconry pest control services that respect our beautiful falcons and the surrounding wildlife.

Why Hire Urban Hawks?

“Thank you. We are very impressed with the service that Urban Hawks provides. Paul and his crew came to do some timber fumigation for us. They were very professional and took the time to preserve the environment around us. They informed us of the process every step of the way. We will be using them again.” – A Happy Urban Hawks Customer

Choosing Urban Hawks as your pest control and fumigation service provider means choosing premium quality and professionalism every time.

With more than 25 years of experience in the industry, we’ve established a proven track record of providing services across various sectors in the North West of England and throughout the UK.

We’ve built lasting relationships with clients to ensure they can count on ongoing support and advice long after a job is finished, ensuring their properties remain protected.

No two assignments are the same, and each project comes with its unique challenges, but our team is always prepared to provide a tailored solution that meets your site’s needs.

Becoming a TrustMark-approved provider is an incredible milestone for the Urban Hawks team, and we’re all incredibly proud to reach it.

To learn more about our services or to discuss your specific needs, don’t hesitate to get in touch with us today.